Why did my job go to error?

Has this ever happened to you? You created a database to send your newly designed, personalized marketing piece out to and you have clicked the submit button to get to the final screen and see your Job Status is Error. Now your asking yourself, "Why did this happen? What can I do to fix this? Should I call support for help?" Well if you follow some of these quick recomendations below you might just be able to fix and even prevent this all on your own.

Fax Broadcast

• Are you trying to personalize your fax?
  • Check your merge field and make sure there is a pound/hash sign before and after the merge field. For example: if your are merging a name into this you would type #NAME#.
  • Make sure your merge field is the same case as it is presented in your list. For example, if you are merging a person's first name into the document and your list has it listed as FirstName you must make sure that it is presented like this #FirstName#.
  • Please be aware that you should avoid using special characters in the merge field. Letters and numbers are fine.
  • Please be aware not to use spaces in your merge fields/column headers. For example, if your list has a column called First Name and you want to merge this info into your list, you should resave this list column header as FirstName, making it all one word.
• Are you sending multiple documents?
  • Try to avoid loading multiple documents that are not all the same size. For example, if you are loading up two word documents, please make sure they are all 8.5" by 11" or letter format.
  • Also be aware that you should not mix and match page views. For example, try not to load up a portrait and a landscape document for on fax.
• Sending one document and it is not personalized?
  • Review your database and remove all columns from your list that are not required.
  • Review the list for commas and try and replace those with a semi colon instead as the list you're loading is a CSV file and it might try and treat a comma in a company name as a column break.
  • Try and make your first column (column A) as your fax column.

Email Broadcast

• Are you trying to personalize your Email?
  • Check your merge field and make sure there 2 dollar signs before and after the merge field. For example, if your are merging a name into this you would type $$NAME$$.
  • Make sure your merge field is the same case as it is presented in your list. For example, if you are merging a person's first name into the HTML/Text file and your list has it listed as FirstName you must make sure that it is presented like this $$FirstName$$.
  • Please be aware that you should avoid using special characters in the merge field. Letters and numbers are fine.
  • Please be aware not to use spaces in your merge fields/column headers. For example, if your list has a column called First Name and you want to merge this info into your list, you should resave this list column header as FirstName, making it all one word.
• Sending a nonpersonalized HTML/Text file?
  • Review your database and remove all columns from your list that are not required.
  • Review the list for commas and try and replace those with a semi colon instead as the list your are loading is a CSV file and it might try and treat a comma in a company name as a column break.
  • Try and make your first column (column A) as your email address column.
• Are you sending out an HTML/Text file with prices on it?
  • Make sure that the prices have only one dollar sign because if there are two dollar signs side by side the Email proof system might interpret the price as a merge field that does not exist.
  • Did you type in something like this "Save $$$"? The email proof system looks at the three dollar signs as a non existing merge field. If you want your content to have this info type it as follows "Save $ $ $"
    

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